Apple Store (UK)

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  • Does the iPhone work with any SIM card or carrier worldwide?

    iPhone 3GS works with SIM cards, iPhone 4 and iPhone 4S work with micro-SIM cards from compatible carriers, including Pay as you go cards. Non-GSM carriers do not support iPhone. Availability of 3G data depends on carrier support for the radio frequencies used by iPhone.

  • Where can I get a SIM or micro-SIM card?

    If you choose Pay as you go when you buy a new iPhone from the Apple Online Store, it will arrive with a SIM or micro-SIM preloaded with call minutes, texts and data. Or you can get a SIM or micro-SIM card from any carrier offering iPhone plans.

    Learn more about Pay as you go

  • How do I get started using the iPhone to make and receive calls?

    First, insert an activated SIM or micro-SIM card from a compatible carrier. Then turn on your iPhone and follow the onscreen instructions to set it up. If you chose Pay as you go from the Apple Online Store, insert the Pay as you go SIM or micro-SIM that arrived with your new iPhone and follow the instructions included.

  • Do I need an iPhone-specific service plan?

    Yes, you do. When you buy the iPhone from the Apple Online Store, it is sold unlocked with the option to add a Pay as you go starter pack from one of the available carriers. If you don't select Pay as you go, you can contact a carrier directly to learn about the service plans available for the iPhone.

    View a list of carriers

  • Do I need to commit to a long-term contract for my iPhone?

    iPhone is available on the Apple Online Store with the option to add a Pay as you go starter pack, pre-loaded with call minutes, texts and data. With Pay as you go there is no contract, so you are free to change carrier whenever you want. Plus you only pay for what you use. iPhone is also available on contract directly from wireless carriers or the Apple Retail Store - and may have a lower price upfront.

  • If I choose Pay as you go, can I keep my current phone number?

    The SIM or micro-SIM that arrives with your iPhone will have a designated phone number which will be live. If you want to keep this number you don't need to do anything. To keep your current phone number, contact your existing carrier and ask for your PAC code. Provide this code to your new carrier to have your number transferred. It usually takes up to seven days.

  • What happens when my Pay as you go starter pack runs out?

    Your Pay as you go starter pack comes pre-loaded with call minutes, texts and data. When it runs out, you can top up your credit for that service. Depending on the carrier, you can top up through your iPhone, via the web, an app, at cash machines or selected retail outlets. You can also choose to change your service or even your carrier. Carriers offer a variety of Pay as you go services for the iPhone.

  • Does the iPhone support tethering?

    Yes. You can share the fast 3G connection on your iPhone with your Mac or PC, and connect to the Internet from just about anywhere - no Wi-Fi required. Contact your carrier for details.

  • Can I use the micro-SIM card in my iPhone 4 or iPhone 4S with my iPad?

    No. Your iPhone 4 or iPhone 4S micro-SIM card is not interchangeable with the micro-SIM in your iPad.

  • Will all iPhone features work with my carrier?

    Certain features such as Visual Voicemail require carrier support and may not function on your carrier’s network. Please read this Support article or contact your carrier for more details.

  • Why does the price of the iPhone from the Apple Online Store differ from its price from a carrier?

    Carriers typically sell the iPhone with a contract and subsidise the initial purchase price of the phone. By purchasing your iPhone unlocked, without a contract, you can use any SIM or micro-SIM card from a compatible carrier, including your current one.

  • Can I use my iPhone outside my home country?

    Yes. iPhone is enabled to work on carriers using GSM around the world. Because the iPhone sold by the Apple Online Store is unlocked, you can purchase a SIM or micro-SIM card and service from a local carrier at your destination. Or contact your home carrier regarding international roaming charges before you go and check your Pay as you go top-up options.

  • If I buy iPhone from this Apple Online Store, can I ship it to another country?

    No. Orders placed through this Apple Online Store can be shipped only within the country of purchase. You can also shop for friends and family in countries where the iPhone is sold. Just visit the local store of the country where you want your products delivered. Or for fast, easy ordering and expert advice, just call an Apple Online Store Specialist on 0800 048 0408.

  • Do existing iPhone 4 accessories work with iPhone 4S?

    Yes, all iPhone 4 accessories work with iPhone 4S.

  • Can I gift an iPhone with Pay as you go?

    Yes. Simply select a Pay as you go starter pack from your preferred carrier when you buy the iPhone. The starter pack includes a SIM or micro-SIM, pre-loaded with call minutes, texts and data, so you can give a gift that's ready to go and they can manage their own top-up.

  • If I select a Pay as you go starter pack, is my iPhone still unlocked?

    Yes, the iPhone is sold unlocked on the Apple Online Store, so you can change your carrier whenever you want. You just need a new iPhone SIM or micro-SIM card from your selected carrier.

iPhone Accessories

From cases to speakers to headsets, find the perfect accessories for your iPhone.

View all accessories

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  1. 1GB = 1 billion bytes; actual formatted capacity less.
Some applications are not available in all areas. Application availability is subject to change.