How can we help?

We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, checking order status, returns, and more.

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Help categories and subjects

  1. Shipping & Delivery

    • Delivery Time
    • Shipping Methods and Costs
    • Signature on Delivery
    • Shipping Restrictions
    • Problems With Your Shipment

  2. Viewing & Changing Orders

    • Check Order Status
    • Cancel Items or Order
    • Change Order
    • Track Shipments
    • View or Print Invoice

  3. Payment & Security

    • Payment Methods
    • Can I change my payment method
    • Are my Credit/Debit Card details secure?
    • Can I change my billing address?

  4. We keep you informed

    • How will Apple keep me informed of the progress of my order?
    • I have not received my order acknowledgement or shipment confirmation email.

  5. Your Account

    • Benefits of an Apple ID
    • Find or Reset Password
    • Manage Your Account
    • Express Checkout
    • Privacy Policy

  6. Shopping Experience

    • How to place an order
    • Redeem your e-coupon
    • iPod Accessory Compatibility
    • Saving Items for Later
    • Find a Reseller Store

  7. Gifting & Online Store Exclusives

    • Engrave Your iPod and iPad
    • Gift Messaging
    • Gift Wrapping
    • Corporate Gifting and Rewards

  8. Software Downloads

    • Receive and install QuickTime Pro
    • MPEG-2 Playback Component
    • Your iWorks Activation key
    • AirPort Extreme 802.11n* Enabler

  9. Policies

    • Privacy Policy
    • Terms and Conditions
    • Hardware Warranties
    • Site Terms of Use
    • Software License Information

  10. Questions & Answers

    • Getting Started
    • Content guidelines
    • Following a Question
    • Voting for the Best Answer
    • Most interesting questions